- Terms and Conditions - Returns Policy
Terms and Conditions - Returns Policy
Terms and Conditions
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 365 days of receipt. We will issue a full refund (including the initial postage cost, if any) on receipt, or exchange the item for a different size / color if preferred.
The parcel can take up to 10 working days to be returned to our warehouse, unless sent via priority delivery.
Please return any items to:
Cycle-Clothing LLC 180 N Indiana Ave, Unit 10 Wentworth Square Englewood Florida 34223 USA
Please note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the package using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
Please Note: Items that are being exchanged and/or returned must be received in the condition that they were sent to you in. We cannot take an item back if it is not in condition to resell it. Items must be clean and folded in their original bags with the tags still on. Sorry, but if you’ve cut the tags off, we can’t sell the item as new, so we can’t accept it back. Items wadded up into a ball and thrown into a bag will not be refunded. Items returned that have been put through a laundry process, or would require a laundry process will not be eligible for refund.
If we receive your item back and we deem it unfit for resale, we will have no choice but to deny the refund or exchange you requested. We will just mail the item back to you instead.
The following is a partial list of reasons we might not be able to accept your return or exchange:
Scents: perfume; cologne; after shave; deodorant; body odor; or cigarette smoke
Dirty: it is stained or marked; it has dog, cat, or other pet hair all over it; it has human hair or dandruff on it; it has sand or dirt all over it; it is obvious that the item was worn for a ride and then returned
It has been washed or sprayed with some type of solvent
Damaged: the fabric is cut, ripped, or shredded; the fabric has been pulled or snagged
Basically, when you pack up the item to return or exchange it, ask yourself if you would want to receive the item in the state it’s in. If the answer is no, then we probably wouldn’t be able to resell it as new.
Also, a note explaining what was wrong, and that you would like a refund (or exchange) is needed. If we simply receive an item in a bag with no return address, no name, and no instructions, we don’t know who or where you are, and we don’t know whether you wanted a refund or exchange. In that case we would have no option but to restock the item and not issue a refund or exchange for you.
The packaging must be neat (not wadded up or torn) so it can be reused. This does not apply to packaging that is unavoidably damaged when opening.
Any items sent back that do not conform to these requirements will not be refunded and we will mail the item(s) back to you. Packaging that is unavoidably damaged while opening can be returned without penalty.
Please Note: If we err and mail you the wrong item (wrong size, color, article of clothing, etc.) or we mail you an item that was in some way faulty, please mail it back to us with a note describing what was wrong, and whether you would like a refund or would like us to send you the correct item that you originally ordered or an undamaged item (also include your name and address in the note, please). In either case, since the error was our fault (or the courier’s fault), please also let us know what you paid to mail the item back to us, and we will refund you that amount.
If you receive the correct, undamaged item in the size you ordered, and it does not fit, or you don’t like it for any reason, please return it to us with a note letting us know if you would like an exchange or a refund (also include your name and address in the note, please). If we have the item in stock for your requested exchange, we will pay to mail it to you. If you request an exchange for an item of a different value, we will refund you the difference if less, or charge you the difference if more. The return shipping in this case will be your responsibility.
Shipping on our site is free in most cases—the exceptions being shipping to countries outside of the USA, and if you prefer a faster method of shipping than the standard free service (First Class—USPS). The only case where we would refund shipping you paid is if we mailed you the wrong item or a damaged item. Then we will refund what you spent to mail it back to us—but only First Class shipping, not Priority or Express. If you have ordered an item and paid for Priority shipping, and then needed to exchange it, we would mail it back to you First Class for free, unless you chose to pay for Priority again.
Nothing in these terms and conditions will reduce your statutory rights relating to faulty or misdescribed goods.
All returned items must have a completed ‘Returns Request Form’ enclosed with the item(s). This can be downloaded by clicking the following link Download ‘Returns Request Form’ Here.
You will need Adobe Reader to view the Return Request Form. If you do not have it installed on your computer you can download it to your PC by clicking the following link Adobe Reader Download Click Here to Download Adobe Reader.
Gift vouchers purchased from cycle-clothing.com are valid only for use on the cycle-clothing.com website.
Vouchers can be purchased anytime. However gift vouchers can only be created during our office hours. Gift vouchers cannot be created on public holidays or weekends.
Vouchers purchased from the website are valid for 12 months from the time the code was generated. Any unused balance is stored until and valid within that 12 month period.
You can check the remaining balance on your voucher via the ‘My Account’ link at the top of the website. After you log in you will see your voucher toward to bottom of the page.
The gift voucher is provided in the form of a PDF. This can be printed out on your own printer and sent to your intended recipient or you can simply forward the email with the voucher in PDF format attached. We advise that you check with your intended recipient that they have received the gift voucher. We are able to cancel and reissue vouchers if they have not been used.
Gift vouchers are as good as cash on our website. It is the responsibility of the purchaser to ensure that the gift voucher is kept as safe as cash would be. We cannot reissue vouchers if they are fraudulently used or used without the owner’s consent.
Refunds when a voucher is used
Items bought with gift vouchers that require a refund will have the amount credited back to the gift voucher account.
Free delivery only applies to orders invoiced and delivered to the USA only. Orders invoiced and/or shipped outside of the USA are classed as international and are subject to the advertised rate. Free delivery does not apply to custom print orders. Items that are custom printed become unique and are no long termed as ‘off the shelf.’ A charge of $9.95 covers an insured 1 to 2 day delivery service. The majority of our orders are shipped via a USPS or UPS service and should arrive within the time specified by your delivery selection. Additional courier delivery may also be used for packages over 4 pounds in weight.
While we endeavor to ensure that the information contained on this site is true and accurate, we cannot give any warranty to that effect. We cannot be responsible for the consequences of reliance on that information. However this disclaimer is not intended to affect your statutory rights. In particular, please note that we cannot accept any responsibility for the contents of materials viewable from this site which are not provided or maintained by us. These materials may be provided by (but are not limited to) links, frames and portals. In addition representations of colors may vary from one computer monitor settings to another; and in light of this should be taken as guidance only.
The materials contained on this site are copyright to us and may be subject to other intellectual property rights. While the pages may be downloaded or copied for the purposes for which the site is intended, such copies may only be used by you and within your organization, and not for any commercial use without our express consent. All copyrights and trademark notices, marks, disclaimers and other such elements must be preserved and upheld at all times.
If you live in Florida, sales tax is calculated at 7.00%. This amount will be added at checkout. Sales tax does not apply to shipping charges.
Credit Card Security
To ensure your credit card security and to keep your personal information safe we use Secure Sockets Layer (SSL) technology. All of your data is encrypted prior to being sent over the Internet to our system. We use secure firewalls which are systems designed to keep information inaccessible and safe from other Internet users. You can check that your connection is secure by looking for a locked padlock icon or a solid key icon usually displayed at the bottom of your browser window. Your Internet Explorer will also show a security notice when enabled. You will also see that the display in the address window of your browser changes from ‘http’ to ‘https’.
Guarantee and Returns Policy
We guarantee you will be satisfied with your purchase. If for any reason you are not satisfied with the goods supplied, a return will be accepted provided you contact us within a period of 10 days of receipt of your purchase and return the goods in a re-sellable condition (how you would expect to receive it), together with attached tags, any labels, and in original packaging. See “Returning Items” above. Any payment which has been received for the goods will be refunded to the buyer within 30 days of the goods being received back by the seller; less any shipping charge, except where goods are faulty. If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge. Goods damaged in transit will be replaced. Should you need to return any item to us for any reason please email us using the address shown below. These terms and conditions may be revised at any time and we reserve the right to do so. You are therefore advised to keep up to date with the contents of these terms and conditions. Nothing in these terms and conditions will reduce your statutory rights relating to faulty or misdescribed goods.
Remittance TermsOrders will only be dispatched on payment in full of the amounts shown.
Contacting UsIf you have any comments on our service or products please e-mail us at:
Or you can write to us at:
Cycle-Clothing LLC 180 N Indiana Ave, Unit 10 Wentworth Square Englewood Florida 34223 USA